FAQ's
Austin Rental Boats
You Have Questions And We Have Answers
Frequently Asked . Questions
Most frequent questions and answers
Here are some of the most frequently asked questions that we get and some general policies for our boat rentals. Please review them to help answer any questions you might have. You can always give us a call if you can’t find the right FAQ.
Boat Rental Questions
Where are you located?
Austin Rental Boats is located at 5019 N Capital of Texas Hwy Austin, TX 78746. We are currently offering a boat rental service and boat tour service on Lake Austin. Lake Travis coming summer 2021
What are your pickup locations?
We can pickup from anywhere on the lake for the most part. Our primary pickup location is the Loop 360 Bridge. We can also make arrangements for other locations.
Whats included in a boat rental?
In all of our boat rentals we include:
Floating Pong Table (Includes: Pong Balls and Cups)
Layout Floating Mat
XL Cooler
Ice
Bimini Cover for Shade
Captain
Fuel
How many passengers can fit on a boat?
Each boat has different capacities. Our boats range from 12 passengers to up to 32 when booking a dual boat. Check out our boats and pricing page for more info.
Can we bring food on the boat?
Yes of course! You just cannot actually cook on the boat so be sure to wrap it in aluminum foil to keep it hot.
As for drinks, all is welcome except no Glass containers or styrofoam cups/coolers.
Do you provide Ice?
We provide Ice, XL cooler and water bottles plus much more.
Is there a grill on the boat?
Nope
Is there a restroom on the boat?
Unfortunately not. There are locations along the Lake that we can stop off if anyone needs to use the bathroom.
Can you do watersports behind the boat?
We do not allow any towing, wakeboarding, tubing, etc behind any of our boats at this time. Lake Austin is very crowded and can be quite dangerous. Sorry.
Are dogs allowed on the boats?
Yes small dogs under 30 lbs are allowed but remember there is a $500 damage fee that will get charged for any damages. The remaining(if any) less any repair expenses will be refunded once repairs are complete.
Do the boats have bluetooth / radio / Aux to play music?
All of our boats are equipped with after market sound systems in them. They all have Aux and bluetooth connections.
Pricing Questions
Does the customer have to pay for gas/fuel for the boat?
Nope! This is all included in the rental price.
Can we rent the boat without a Captain?
Unfortunately all of our boats are Captained by one of our experienced and trained Captains.
What is the normal Tip amount to leave the Captain?
We usually see about 18-20% for most boat rentals. We require a minimum 15% Captains tip on all rentals.
Can I reserve a boat without paying?
You can reserve a boat but only if you leave a $100 deposit that is fully refundable if you ever want to cancel up to 7 days before the rental start time.
Is there a minimum number of hours you must rent a boat for?
We do have 3 hour minimums on all rentals Sunday – Friday. 4 hour minimums apply to Saturdays and holidays. In the spring and fall you can rent a minimum 3 hours any day.
What is your Cancelation policy?
*Full Refund** up to **7 days** before booking date.
– **$100 deposit** is lost if **7 days or less** before the booking date. Remainder will be refunded.
– **50% of Total Booking Amount** is lost if **72 hours* or less from your booking time.
– **0% of the total** bill is refundable **less than 72 hrs** before the booking start time, unless for weather (see weather policy below).
– **Weather:** Full Refund for INCLEMENT weather determined by ARB/Driver.
– If the rental has started and weather and/or rain moves in, its at the drivers sole discretion to cancel the booking or wait out the weather until it passes. If rain lasts more than 30min during a booking then the booking can be canceled by the client or driver. Any cancellation due to weather after the booking has started will receive a prorated refund from the time they left the dock to the time they are returned to the dock, NOT when it starts raining.
– **Damages** Any Damages to the boat caused by you or your guests will result in a charge for damages that can go up to $500 to the card on file. These are ANY damages to the boat through an action of **you or one of your guests** regardless of the captains instructions. If damages occur, $500 will be charged to the card. Any amount of damages less than $500 will be refunded to the card on file once damages have been assessed.
What happens if it Rains?
**Weather:** Full Refund for INCLEMENT weather determined by ARB/Driver.
– If the rental has started and weather and/or rain moves in, its at the drivers sole discretion to cancel the booking or wait out the weather until it passes. If rain lasts more than 30min during a booking then the booking can be canceled by the client or driver. Any cancellation due to weather after the booking has started will receive a prorated refund from the time they left the dock to the time they are returned to the dock, NOT when it starts raining.
– **Damages** Any Damages to the boat caused by you or your guests will result in a charge for damages that can go up to $500 to the card on file. These are ANY damages to the boat through an action of **you or one of your guests** regardless of the captains instructions. If damages occur, $500 will be charged to the card. Any amount of damages less than $500 will be refunded to the card on file once damages have been assessed.
